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Freaquenty Asked Questions
No, we currently only ship within Pakistan. We hope to expand to international shipping in the future.
Orders are processed within 1–2 business days after order is received, and typically take 3–7 business days to arrive after dispatch, depending on your location.
Please notify us within 48 hours of receiving the item, along with your order number, a description of the issue, and clear photos or videos of the defect. Once approved, we'll guide you through the return process, and our team will inspect the item to determine a suitable resolution (replacement, store credit, or refund).
All our pieces are dry clean only. Damage caused by handwashing, machine washing, or any other cleaning method is not covered under our returns or exchange policy.
We try to represent our colours as accurately as possible, but slight variations can occur due to fabric dye batches, lighting, and differences in device displays.
No, shipping charges are calculated separately at checkout based on your delivery location.
For any questions, concerns, or complaints, you can email us at asmajabeen.info@gmail.com or call/WhatsApp us at +92 329 267 0005. We aim to respond within 2 business days